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| Returns TSP will not accept returned goods without prior approval in the form of an RGA (Return Goods Authorization) number. Packages sent to us without a valid RGA number will be refused!! Requests must be made within 10 days from receipt of goods. Refused orders and/or returns made without exchanges shall be subject to a 20% restocking/handling charge. Merchandise must be returned pre-paid as TSP will not accept any returns sent COD. We will not refund shipping charges for any return or exchanges. All returned merchandise must be in its original, new, unused, unworn condition, and include its original undamaged packaging, attached tags, instructions, etc. Never ship an item in its original manufacturers packaging - it will arrive damaged. Please use a postal box or other adequate packaging to ensure your return is not damaged on the way back to TSP. Following these guidelines will prevent any unnecessary charges. Any Special Order, electrical and fiberglass parts are not returnable. Please be sure you want them before ordering!! All returns or exchanges must be received within 10 business days from the date the RGA is issued! Any returned items that do not follow the most general guidelines will be returned and no credits will be issued. Returns should be sent to: The Service Pavilion ATT: RETURNS (write RGA# here) 44 South Kinzer Avenue New Holland, PA 17557 |
| Since 2002 |
| Ordering, Return & Defective Product Policies |
| Defective Product All defective merchandise is warranted by the manufacturer, not by TSP. But with TSP's experts on hand, there will not be a situation or problem that cannot be solved. Remember our post sale service is as important as the sale itself! Returns are subject to approval by the manufacturer. Shipping charges on defective merchandise are not refundable!! |