I want to share a post that a customer made on our Facebook page over the weekend. I'm very proud of what he shared as he witnessed Brianna. I will let the post tell you the story.
Jason Herheim
February 14 at 8:23am · Madison, WI · While @ IMS Chicago I waited patiently @ The Service Pavilion. In doing so, I learned what "SERVICE" is in their name. The person in front of me asked for a great price on a specific helmet, He was told 10% off list shipped to his house. I thought to myself, this will be quick and he'll walk. I was surprised, he agreed, handed over his card, the lady working the booth then asked to measure him to be sure he was ordering the right size and fit wanted to see that the helmet was a good fit for his head, swapped some cheek pads, Let him know it came with a clear shield, and asked if he needed a different color or backup shield, reminded him about the 5 year warranty. After that she took payment. Then wanted to make sure he know everything about the features and benefits of his new helmet before he left. 15 min later I (we) was shown how to remove the shield, inner padding, how to wash, and reassemble the helmet, how to use the included pin lock. how to lube the rubber seal. Most of which I knew, but a couple things I didn't ever know. Such as what the 2 positions of the chin vent were actually for. When I got to the front of the line, she asked what she could do for me. I just wanted 3 of the foam helmet rings. I confessed that I had already ordered a new helmet direct from Arai Helmet Americas through theMotorcycle Safety Foundation program but asked if it would be possible to try one on, She still measured my head, handed me the helmet, and sold me the rings. Arai sizing is pretty consistent through the years, this will be my 4th Arai since 2000, I have a couple Shoei's and Bells in my rotation too. The Service Pavilion does a damn good job of providing service and knowing their product.
Jason Herheim
February 14 at 8:23am · Madison, WI · While @ IMS Chicago I waited patiently @ The Service Pavilion. In doing so, I learned what "SERVICE" is in their name. The person in front of me asked for a great price on a specific helmet, He was told 10% off list shipped to his house. I thought to myself, this will be quick and he'll walk. I was surprised, he agreed, handed over his card, the lady working the booth then asked to measure him to be sure he was ordering the right size and fit wanted to see that the helmet was a good fit for his head, swapped some cheek pads, Let him know it came with a clear shield, and asked if he needed a different color or backup shield, reminded him about the 5 year warranty. After that she took payment. Then wanted to make sure he know everything about the features and benefits of his new helmet before he left. 15 min later I (we) was shown how to remove the shield, inner padding, how to wash, and reassemble the helmet, how to use the included pin lock. how to lube the rubber seal. Most of which I knew, but a couple things I didn't ever know. Such as what the 2 positions of the chin vent were actually for. When I got to the front of the line, she asked what she could do for me. I just wanted 3 of the foam helmet rings. I confessed that I had already ordered a new helmet direct from Arai Helmet Americas through theMotorcycle Safety Foundation program but asked if it would be possible to try one on, She still measured my head, handed me the helmet, and sold me the rings. Arai sizing is pretty consistent through the years, this will be my 4th Arai since 2000, I have a couple Shoei's and Bells in my rotation too. The Service Pavilion does a damn good job of providing service and knowing their product.
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